Please read this section carefully in order to understand our Product Quality and Shipping Policies.
- We are committed to providing you with a gourmet product, and endeavour to have it delivered to you within a time frame that is suitable for you.
- The turnaround time from order to delivery/collection is approximately 2-5 days, depending on your location and the nature of your order.
- Please note that our fudge is a fresh product, and best emjoyed when consumed straight away. However, it has a shelf-life of 4-5 weeks. Please bear this in mind when placing an order for an event or gift, where the timing is important. Please be specific about your required delivery/collection date, and ensure that the fudge is consumed within an appropriate time frame.
- We use an independent courier for delivery services. Once your fudge parcel has been despatched from us, we will provide you with the tracking number and courier details. It is then up to you to follow up on your order. We unfortunately cannot be held responsible for delivery issues, once the product has left our premises.
- We only deliver within South Africa.
- You have the option to arrange your own collection of the fudge from us, in Claremont, Cape Town.
- Collection (from Claremont) : no cost
- Delivery to Cape Town and surrounds (excl. Hout Bay, South Peninsula, Somerset West, Strand, Paarl, Blouberg, Malmesbury) : cost = R40
- Delivery to major National SA Towns (including above CT exclusions) : cost = R55
The above prices are based on the following assumptions:
- that your parcel’s volumetric weight is less than 15kgs
- that your delivery address is one that complies with the courier’s delivery route
If either of the above is not the case, we will contact you directly regarding a surcharge and to confirm that you wish to proceed with your order.